Privacy Policy
Last Updated: June 24, 2026
This Privacy Policy describes how Land of The Frozen ("Company," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.landofthefrozen.com (the "Site").
# 1. Introduction
Land of The Frozen is committed to protecting the privacy of our customers. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal information we receive from users of our Site. By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
# 2. Personal Information We Collect
We collect various types of personal information from you when you interact with our Site. This information includes:
Identifiers: Your name, email address, mailing address, billing address.
Commercial Information: Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Financial Information: Debit/credit card numbers and other payment details. Please note that while we collect this information, it is primarily processed by our third-party payment processors, and we do not store full payment card details on our servers.
Internet or Other Similar Network Activity: Information about your interaction with our Site, such as browsing history, search history, and information regarding your interaction with an internet website, application, or advertisement. This is primarily collected through cookies and similar tracking technologies.
# 3. How We Collect Your Personal Information
We collect personal information through the following methods:
Directly from You: When you create an account, place an order, subscribe to our newsletter, contact customer support, or otherwise interact with our services.
Automatically: Through cookies, web beacons, and other tracking technologies when you visit our Site. This information helps us understand how you use our Site and improve your experience.
From Third-Party Services: We may receive information from third-party services integrated with our Site, such as payment processors or analytics providers, as necessary to provide our services.
# 4. How We Use Your Personal Information
We use the personal information we collect for various purposes, including:
Payment Processing: To process your transactions, fulfill your orders, and manage returns or exchanges.
Shipping and Delivery: To ship products to your designated address and provide order updates.
Marketing and Communication: To send you promotional offers, newsletters, and other marketing communications that may be of interest to you, based on your preferences. You can opt out of receiving marketing communications at any time.
Customer Service: To respond to your inquiries, provide support, and resolve issues.
Site Improvement: To analyze and understand how our Site is used, to improve its functionality, content, and user experience.
Security and Fraud Prevention: To protect our Site and customers from fraudulent transactions and unauthorized access.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
# 5. Sharing Your Personal Information
We may share your personal information with third parties for specific business purposes, as outlined below:
Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping, order fulfillment, marketing, data analytics, and customer support. These service providers have access to personal information only as needed to perform their functions and are contractually obligated to maintain the confidentiality and security of the information. Our key service providers include:
Payment Processors: For handling debit/credit card transactions. We do not store full payment card details on our servers.
Shipping Providers (e.g., Pirate Ship): For generating shipping labels and managing delivery of your orders.
Fulfillment Services (e.g., Printify): For printing and fulfilling custom orders.
Marketing and Email Service Providers (e.g., Omnisend): For sending marketing communications and managing email campaigns.
Analytics Providers (e.g., Google Analytics): For tracking and analyzing Site usage and performance.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your personal information.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Protection of Rights: We may disclose your personal information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
We do not sell your personal information to third parties for monetary consideration.
# 6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information.
For European Union (EU) and UK Residents (GDPR)
If you are a resident of the European Union or the UK, you have the following rights under the General Data Protection Regulation (GDPR):
Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month.
For California Residents (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
Right to Delete: You have the right to request the deletion of your personal information collected or maintained by us, subject to certain exceptions.
Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. As stated above, we do not sell your personal information.
Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will verify your request using information associated with your account, including your email address.
All Users
Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders or account.
Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please be aware that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.
# 7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
# 8. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption: Using SSL/TLS encryption for data transmission on our Site.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Security Audits: Periodically reviewing our security practices.
Payment Processing Security: Utilizing reputable third-party payment processors that are PCI DSS compliant to handle sensitive payment information.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
# 9. Children's Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information from our records. If you believe that we might have any information from or about a child under 16, please contact us.
# 10. International Data Transfers
Your personal information may be stored and processed in any country where we have facilities or where we engage service providers. By using our Site, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than those in your country.
For transfers of personal data from the EU/UK to countries not deemed to provide an adequate level of data protection by the European Commission/UK government, we rely on appropriate safeguards, such as standard contractual clauses approved by the European Commission/UK government, to ensure that your personal data receives an adequate level of protection.
# 11. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by Land of The Frozen. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
# 12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:
Land of The Frozen
Website: www.landofthefrozen.com
Email: [email protected]
We will endeavor to respond to your request within a reasonable timeframe.
# 13. Supervisory Authority (for EU/UK Residents)
If you are an EU or UK resident and believe that your data protection rights have been violated, you have the right to lodge a complaint with a competent supervisory authority in your country of residence.